YOUR RETURNS POLICY
  • Items must be returned within 14 days of the date shown on the dispatch note.
  • Items must be unworn and unwashed.
  • Swimwear and underwear cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.

HOW LONG DO I HAVE TO RETURN AN ITEM?
  • For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
  • We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.
HOW CAN I TRACK THE STATUS OF MY RETURN?
  • As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
HOW DO I RETURN AN ITEM/ RETURNS LABELS?

1.Re-pack the item in sealed bag with labels and tags still attached.
2.Please attach the returns address label(this was provided to you with your order) If you have not received one, please click here 
 **Please note this label is not prepaid and is just an address label**

Whistle Candy RETURNS
UNIT 7 
THE GATE CENTRE
BREDBURY PARKWAY
STOCKPORT
SK6 2SN
 
3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting (tracked and signed for service), as any missing parcel is your responsibility and we cannot be held liabbe. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.

4.Keep your certificate of postage safe as you will need this as your proof of return.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

Oh no! We're sorry to hear this. Please send us a message with your order number, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the 'How do I return an item?' and we'll do our absolute best to get this for you.